

Excellent 4.4 / 5
Based on +1475 reviews
About Montra and Our Impact!
At Montra, we go beyond just delivering unique and practical products. We have a mission: your satisfaction and a better world. That’s why we donate 2% of every purchase to the American Cancer Society to support the fight against cancer.
Your choice with Montra helps make a real difference.
Have questions? Our dedicated support team is always here for you via support@montra-usa.com. Choose Montra and join us in making an impact that truly matters.
Customer Service Hours:
- Monday – Friday: 8:00 AM – 6:00 PM (EST)
- Saturday: 8:00 AM – 4:00 PM (EST)
- Closed on Sundays & U.S. public holidays
📧 Email: info@montra-usa.com
We’re available 24/7 online.

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How can I exchange or return my order?
At Montra, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Simply contact our customer support team at support@montra-usa.com, and we’ll work with you to find the best solution.
Our return policy is simple: you have 14 days to request a return and another 14 days to send the item back. We’ll make sure the process is smooth and that you leave fully satisfied!
Can I track my order?
Yes, you can! As soon as your order has been shipped, we’ll send you a tracking number so you can easily follow your package through our Track Your Order page. This way, you’ll always know exactly where your order is and when to expect it.
How do we support our customers after purchase?
Your experience doesn’t stop at checkout. Our dedicated customer support team is always here for you, even after delivery. We keep you updated with shipping notifications, offer exclusive discounts, and are ready to answer any questions you may have.
Whether you need help with a product, guidance on the return or exchange process, or simply want to learn more about our latest offers, we’ve got you covered.
You can always reach us at support@montra-usa.com.
What payment methods do you accept?
At Montra, you can always pay securely and with ease.
We currently accept the following payment methods:
- Major Credit Cards: Visa, Mastercard, American Express, and Discover
- PayPal: A trusted global payment method that allows you to pay quickly and safely without sharing your card details. PayPal also provides buyer protection for extra peace of mind.
All payments are protected with TLS encryption, so you can shop with confidence knowing your information is safe.
How Quickly Can I Expect a Response from Customer Service?
Our customer support team is always ready to help and typically responds within 12 hours. We strive to answer your questions quickly and kindly through support@montra-usa.com
Are your products high quality and safe for children, adults, and pets?
Absolutely! We carefully select our products with quality and safety as our top priorities. Our suppliers meet strict quality and safety standards to ensure every product we offer is reliable.
If you have questions about a specific item, our team will be happy to assist you.
My question isn’t listed, what should I do?
No worries! Check out our full FAQ for quick answers.
💬 Still need help? Our friendly team is ready to assist you!
📧 Email us at support@montra-usa.com — we typically respond within 12 hours (Mon–Sat).
✅ At Montra, we’ll never leave you without an answer!
Excellent 4.4 / 5
Based on 1475+ reviews