Privacy policy

Version 4.0
Last updated: August 24, 2025

At Montra, we value the trust you place in us. It is our responsibility to protect your privacy. This Privacy Policy explains what information we collect when you use our website, why we collect it, and how it helps us improve your shopping experience. By understanding this, you will know exactly how we operate.

This Privacy Policy applies to all services of www.montra-usa.com. Please note that Montra is not responsible for the privacy practices of third-party websites or external resources. By using our website, you agree to this Privacy Policy.

Montra respects the privacy of all users of our site and ensures that any personal information you provide is treated with confidentiality.

Information We Collect and How We Use It

Use of Our Services

When you sign up for one of our services, we may ask you for personal information. This information is only used to provide the service you requested. Your data is stored securely on Montra servers or those of a trusted third-party provider. We will not combine this information with any other personal data we may have.

Communication

When you send us emails or other messages, we may retain those communications. We may ask for personal information relevant to your request so we can process your questions and provide support. These communications are stored securely on Montra servers or those of a trusted provider and are not combined with other data we hold.

Cookies

Our website uses cookies to better understand how visitors use our site and to improve our services. Cookies are small text files placed on your device that help analyze user behavior. The information generated by cookies may be transferred to secure servers operated by Montra or third parties.

We use this information to monitor website usage, compile activity reports, and provide services related to site activity and internet use.

You may disable cookies in your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Data Retention

We will not retain personal information longer than necessary for the purposes for which it was collected or as required by law.

Mobile Terms of Service

The Montra mobile messaging service (the “Service”) is operated by Montra (“Montra,” “we,” or “us”). By using this Service, you agree to these Mobile Terms.

We may modify or cancel the Service without notice. To the extent permitted by applicable law, we may also update these Mobile Terms, and your continued use after changes means you accept them.

By signing up for SMS/text notifications, you consent to receive recurring messages from and on behalf of Montra to the mobile number you provided, even if your number is registered on any “Do Not Call” list. Messages may be sent using an automatic dialing system. Service-related messages include order updates, account alerts, and notifications. Promotional messages may include special offers and marketing.

Participation is voluntary and not required for purchases. We do not charge fees for the Service, but standard message and data rates may apply. Message frequency may vary. Contact your mobile provider for details.

You may opt out at any time by texting STOP to Montra or by clicking the unsubscribe link in a message. A confirmation message will be sent, after which you will no longer receive texts unless you re-subscribe.

For help, text HELP to Montra or email support@montra-usa.com.

Carriers are not liable for delayed or undelivered messages. Please provide us with a valid mobile number and update it if it changes.

To the fullest extent permitted by law, Montra is not responsible for failed, delayed, or misdirected delivery of information sent through this Service.

Sharing with Third Parties

We do not sell or share your personal information with third parties, except when necessary to operate our online store (e.g., payment providers, logistics partners, or apps required for order processing). In some cases, information may be shared internally, and our employees are bound by confidentiality obligations.

Changes to This Policy

This Privacy Policy may be updated to reflect changes in our website or services. We encourage you to review it regularly to stay informed.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also object to processing and request data portability where applicable.

Email Marketing

Every promotional email contains the option to update your preferences or unsubscribe.

Communication Preferences

If you wish to update your personal information or unsubscribe from communications, please contact us using the details below.

Questions and Feedback

We regularly review our compliance with this Privacy Policy. If you have questions or concerns, please contact us:

📧 Email: support@montra-usa.com