Contact us
Have a question or comment? We’re here to help!
Our customer service team is ready to assist you with any questions or feedback. We aim to respond to all messages within 12 hours.
Customer Service Availability
📧 Email: support@montra-usa.com (available 24/7)
Response times:
- Monday – Friday: 8:00 AM – 6:00 PM (EST)
- Saturday: 8:00 AM – 4:00 PM (EST)
- Closed on Sundays & U.S. public holidays
Tips for Faster Support
- Always reply to our latest email when following up. This helps us keep your case clear and organized.
- Sending multiple emails will not speed up the process, we respond in the order messages are received, and we do our best to reply within 12 hours.
Useful Links & FAQs
Orders & Shipping
- For the latest updates on shipping times and possible delays, check our [Orders & Shipping page].
- You can track your order using the tracking number provided by email within 3 business days of purchase via our [Track Your Order page].
- For common questions, visit our [FAQ page].
Package Marked as Delivered but Not Received?
- Check around your property, carriers may leave packages in a secure location or with a neighbor.
- Wait an additional 24–48 hours. Sometimes a package is marked as delivered but arrives a bit later.
- Contact the carrier directly, they can often provide more detailed delivery information.
- If you still have not received your package after these steps, please contact us at support@montra-usa.com.
Returns & Cancellations
- Read everything about returns on our [Return Policy page].
- For cancellation information, visit our [Orders & Shipping page].
Damaged or Defective Products
If you unfortunately received a damaged or defective item, please email us at support@montra-usa.com with clear photos or a short video of the issue.
We’ll be happy to send you a replacement.
Thank you, and have a wonderful day!
Best regards,
Lisa, Jolien & Eline
Customer Support – Montra-USA